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Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last Updated: March 15, 2025

Introduction

remorinthavaoffice ("we," "us," or "our") operates the website remorinthavaoffice.sbs and provides financial services and business development solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We respect your privacy and are committed to protecting your personal data. This policy will inform you about how we handle your personal data, your privacy rights, and how the law protects you.

Important: Please read this privacy policy carefully before using our services. By using our website or services, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information about you in several ways when you use our services:

Personal Information You Provide

  • Name, email address, and phone number when you contact us
  • Business information when you inquire about our services
  • Financial information when you use our financial services
  • Communication preferences and marketing choices
  • Information provided through forms, surveys, or feedback

Information We Collect Automatically

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Referring websites and search terms used
  • Cookies and similar tracking technologies
Data Type Purpose Retention Period
Contact Information Communication and service delivery 3 years after last contact
Financial Data Service provision and compliance 7 years as required by law
Website Analytics Improve user experience 2 years from collection
Marketing Data Promotional communications Until consent is withdrawn

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our financial services and business solutions
  • Processing transactions and managing your account
  • Communicating with you about our services, updates, and promotional offers
  • Improving our website functionality and user experience
  • Complying with legal and regulatory requirements
  • Detecting and preventing fraud or unauthorized activities
  • Conducting market research and analysis
  • Personalizing your experience on our website

Legal Basis for Processing: We process your personal data based on legitimate interests, contractual necessity, legal compliance, and your consent where required. You have the right to withdraw consent at any time.

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including payment processors, IT service providers, and marketing platforms. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement comprehensive security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure servers with restricted access
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Multi-factor authentication for sensitive systems
  • Regular backup and disaster recovery procedures

Please Note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Your Privacy Rights

You have several rights regarding your personal information:

Access and Portability

You can request access to your personal data and receive a copy in a structured, commonly used format. You also have the right to transfer your data to another service provider.

Correction and Update

You can request correction of inaccurate or incomplete personal information. We will make reasonable efforts to update your information promptly.

Deletion and Erasure

You can request deletion of your personal data, subject to legal and contractual obligations. We will delete your information when no longer needed for legitimate business purposes.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect transactional communications.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Cookie Type Purpose Duration
Essential Cookies Website functionality and security Session/Persistent
Analytics Cookies Website performance and usage analysis Up to 2 years
Marketing Cookies Personalized advertising and content Up to 1 year
Preference Cookies Remember your settings and preferences Up to 1 year

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

International Data Transfers

As a Malaysia-based company, we primarily process data within Malaysia. However, some of our service providers may be located in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by local data protection authorities
  • Binding corporate rules for multinational service providers
  • Your explicit consent for specific transfers

We ensure that any international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Contact information: 3 years after last interaction
  • Financial records: 7 years as required by Malaysian law
  • Marketing data: Until consent is withdrawn
  • Website analytics: 2 years from collection
  • Legal compliance data: As required by applicable laws

We regularly review our data retention practices and securely delete information that is no longer needed. When determining retention periods, we consider legal requirements, business needs, and your privacy rights.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take immediate steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Post a notice on our website homepage
  • Provide additional notice for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

remorinthavaoffice Privacy Officer

House 15, Lorong Seri Kepayan 8, Phase 6
Jalan Kepayan, Taman Sri Kepayan
88300 Kota Kinabalu, Sabah, Malaysia

Phone: +60185774755

Email: info@remorinthavaoffice.sbs

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.